Integration, Inspiration & Integrity
International Standards
Consulting to Registration Preparation
SMG has assisted many companies globally in achieving Registration to international standards’ requirements. Soma consultants can assist you in:
Ø Baseline assessments
Ø Quality Manual and Quality Operating Procedures development
Ø Training to management and employees in the chosen standard of compliance
Ø Internal Auditor Training
Ø Internal Auditing or assistance in auditing
Ø Gage calibration instructions and record keeping
Ø Registrar Selection
Implementation of any system alone may be simple. The integration with other necessary systems can be an issue. Your objectives may be clear, but the tasks involved can quickly become overwhelming for the inexperienced. Implementation is much more than just writing procedures. It demands resource commitment and constant maintenance. It requires company-wide training, consumes a lot of your time, and distracts you from day-to-day operations. Just ask any of the companies that abandoned the attempt after investing countless hours, with no registration to show for their effort. Most importantly, in order to truly be beneficial, it requires a thoughtful, effective and flexible design of your management system, not just a cookie cutter approach to compliance.
There are two options - use your own staff or get outside assistance.
Many organizations believe they will save money by doing it themselves. The reality is that the do-it-yourself approach can carry a high price in opportunity costs. For instance, having internal staff execute the project reduces overall effectiveness in other areas of your business. If resources are reassigned, other business functions are neglected, and this impairs customer satisfaction. Time is another valuable resource that is heavily taxed.
Did you know that it takes the average company 18 to 24 months to achieve registration? SMG typically finishes implementation in six months.
Our business is to minimize the disruptions that implementation can cause so you can concentrate on the business of satisfying your customers.
We’re ready to help you sustain what you already do well and correct the areas that need improvement.
Defining value as getting a fair return of goods, services, etc. for something exchanged. We at SMG believe that our program not only meets this definition, but surpasses it. The value is in:
Ø A customized quality or environmental management system
Ø A comprehensive project plan
Ø A manageable, user-friendly document control system
Ø A succinct quality manual that accurately describes your quality or environmental management system
Ø Professionally written and customized procedures that describe your business processes
Ø Development of a proficient internal quality auditing team
Ø Awareness education for your entire organization
Ø Continuous support throughout the system initiative
Ø Unparalleled customer service
The program dramatically reduces the demands on your valuable internal resources and frees your staff to focus on their primary duties. Our flat fee pricing remains fixed for the duration of the project, which motivates us to complete it on schedule while protecting you against the "cost creep" that can occur with other pricing methods.
Guaranteed Process
After multiple successful implementation projects, we have every confidence in our abilities and stand behind our work. We guarantee that your documentation will pass the registrar's final audit. In fact, we have a Perfect Registration Record! Every company that has used our Program has been registered upon their first attempt. The program is executed by seasoned professionals who make sure that your system meets the requirements of your chosen standard.
User-friendly Documentation
Documentation development, usually the most time-consuming segment of implementation, is simplified and streamlined by the program's facilitated interview process. Ownership is firmly established by keeping process owners intimately involved in the development of their documents while SMG is the expert scribe. The end product is a complete set of consistent, user-friendly, easily maintained documents.
A Platform for Continuous Improvement
The program delivers a dependable corrective and preventive action system which ensures that problems, both actual and potential, are addressed in a timely manner and that the solutions actually work. Furthermore, as companies use and update their procedures, they continue to discover better ways to execute their processes. This is partly due to the "best practices" concept that is embedded during implementation and partly a result of the self-evaluation that is integral to SMB’s program.
Effective Training
Registrar Familiarity and Insight
The program has been fully field-tested in many audits performed by leading registrars. Through this exposure, we have become well acquainted with the styles, techniques and preferences of individual registrars. This means that SMB can better prepare you for the final audit because our insight will speed up the auditing process and make for a smoother transition to registration.
Continuous Improvement Opportunities
At the heart of your implementation is an objective review of your processes and an improvement in the way you do business. During the project, we will naturally uncover issues that we delicately call continuous improvement opportunities. As your partner, we feel obligated to inform you of our observations and to offer our recommendations. Throughout the project we document these discoveries and, toward the end, we report our findings and offer a benchmark against other clients in similar industries. This value-added activity is an indicator of our commitment to continuous improvement and to the success of our clients.
The program offered by SMB is not a cookie-cutter program. Rather, it is a tailored, well-balanced set of activities that seamlessly integrates a QMS or
SMB offers consulting and training services to businesses interested in:
Ø Achieving ISO certification for the first time
Ø Upgrading to a new certification or to the requirements of an updated standard
Ø Implementing a Continuous Improvement program
Ø Simply wanting to go to the next level with the system that will work on your needs and not the requirements of the standard.
SMB has helped companies around the world achieve ISO certification, thereby improving the company's operations and increasing profitability.
We help companies identify opportunities for continuous improvement by showing them how to measure performance, analyze data, and apply that information to their operations.
These programs guide you through the process of implementing quality technology applicable at all levels of your organization.
We have a series of seminars and training that we offer.